FAQ's

If your question(s) are not answered below please feel free to connect with our customer care team. We respond to all inquiries with alacrity. The questions below will help answer some of the common questions about our suspended hanging clothing racks.

  • Any order that is shipping to the USA will NOT be charged a tariff if the order is under $800 USD as per the de minimis exemption.

  • We ship our ceiling hanging clothing racks worldwide! If you have any troubles at our checkout, please get in touch with our customer care team and they will help you to arrange to ship to your desired location. 

  • We do our best to ship all clothes rack orders within 1-2 business days of being received.

  • Installation instructions for your clothing racks are available on their respective product pages. You can also watch an instructional video on our Youtube channel.

  • We do not currently have a Trade Discount Program in place. However, we do offer special pricing on bulk orders. If you are interested in wholesale or placing a bulk order, we ask that you get in touch with our customer care team for more information.

  • Our workshop and fulfillment center is located in Toronto, Canada.

  • While we have never tested our racks to the point of failure, we have tested them with 60 lbs over an extended period of time. All the components in our ceiling-mounted clothing racks are made with durable components. While other hanging racks on the market may use thin gauge tubing and weak chains, we have sourced the strongest and most reliable components to allow for more capacity and a much more elegant look.

  • You do not need to have studs in your ceiling to use our hanging clothing racks. What you will need to do is purchase our Drywall Mounting Kit to go with your hanging rack. One kit provides the hardware for one rack.